Returns & Exchanges

At Dossier UK, we want you to find your perfect scent; if you are not completely satisfied, you can return any fragrance within 30 days of delivery for a full refund. We accept returns even if the bottle has been opened and tested, ensuring a risk-free experience for our community.

1

Initiate Your Return

Visit our online returns portal and enter your order number and postcode to start the process.

2

Print Your Label

Select the items you wish to return to receive a prepaid Royal Mail shipping label via email.

3

Pack and Post

Securely pack your fragrance in its original box and drop it off at any local Post Office branch.

4

Receive Your Refund

Once our warehouse processes your return, your refund will be issued to your original payment method within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing